Director of Marketing and Communications

Jewish Family ServiceSeattle, WA

About Jewish Family Service

Since 1892, Jewish Family Service (JFS) has been an outstretched, helping hand in the Seattle community. Essential services are delivered with compassion and respect to offer people in our region the tools they need to build healthier, more stable lives. The life-changing services of JFS are provided by professional staff, enhanced by dedicated volunteers, and supported by our broad-base of generous community donors.

The mission of Jewish Family Service of Seattle is to help vulnerable individuals and families in the Puget Sound region achieve well-being, health and stability. JFS is well respected for its deep roots in the Seattle community, delivering essential human services to people of all income levels, religions, and backgrounds.

Because our work is guided by Jewish history and values, we not only support people of all backgrounds, but also work to address the unique needs of our region’s Jewish population through culturally tailored support services.

Our core services include financial assistance for people with critical food, housing, and medical needs; trauma informed counseling; and case management. We support a wide range of populations, including low-income populations, survivors of domestic violence, older adults, people with disabilities, and refugees/immigrants.

The Opportunity

A member of the Executive Leadership Team, the Director of Marketing and Communications will be responsible for setting JFS’s overall marketing and communications strategy while successfully executing against that strategy for maximum impact. Bringing to the work a hands-on approach and strong results-orientation, the Director will drive consistent and compelling narratives to the organization’s multiple stakeholders, be they clients, donors, staff, or volunteers. Building on JFS’s significant community contributions and strong reputation, the Director will provide marketing and communications leadership to fundraising, program and agency-wide initiatives.

Collaborating closely with the CEO and other senior leaders, the Director will participate in key organizational conversations about strategy and overall direction. The Director will play a pivotal role in building the brand and awareness of JFS across a range of audiences. As the team iterates on strategies, this role will also iterate on the communications tools needed to support the organization’s work. In doing so, the Director will ultimately be responsible for fostering alignment and consistency across JFS regarding content, messaging, and branding. The director will report to the Chief Development Officer and oversee a team that includes a marketing manager, coordinator and half-time web developer.

Key Priorities

Marketing and Communications Strategy Development

An immediate priority for the new Director is to develop a cutting-edge strategy aligned with the organization’s broader operational and fundraising priorities.  Of particular importance is to ensure that communication is fully integrated, and effectively operates cross-functionally, in support of development, programs, outreach and CEO communications. This person will be expected to make recommendations on how to build capacity to serve these needs, whether through external consulting contracts, firms, independent writers and designers, or via internal support.

Development & Fundraising Collaboration

Strong collaboration with Development is critical to ensuring JFS meet its ambitious fundraising goals.  The new Director will work in close partnership with the Development team to increase and maximize engagement with existing and prospective donors through the development of compelling narratives that use multiple channels to reach the desired audiences.  

Communications

Central to this role is ensuring that the work of JFS is communicated clearly and thoughtfully to its many audiences. This includes media relations, crisis communications, internal communications, the development of all related collateral, and, working across all forms of media (digital, editorial, print, social, video). The CEO has a prominent public profile in the greater Seattle community as the face of JFS and the Director will partner with him to amplify his voice.

The Ideal Candidate

Jewish Family Service is seeking a highly skilled and agile Director of Marketing and Communications who has a genuine passion for the Agency’s mission and values.  We are looking for candidates who exude professionalism, maturity and expertise across the range of communication and marketing functions. An exceptional communicator, writer and relationship builder, the ideal candidate is, at their core, strategic, highly organized and results driven.

The Director will play a key role in advancing the organization’s strategy by creating a clear communications vision to amplify its endeavors and engage stakeholders.  This position requires a broad-based background in both traditional and digital media to effectively reach new and existing audiences be they donors, clients, volunteers or community leaders. 

JFS is a multi-service agency operating eight programs serving more than 5000 individuals in the Puget Sound area and creating awareness of our service to potential clients, as well as engaging prospective donors, is central to this role. The ideal candidate will have a creative mindset and be an accomplished, compelling storyteller who understands intuitively how to reach our diverse audiences.

Professionally, the ideal candidate has a strong foundation in marketing and communications principles and a demonstrated ability to implement contemporary, best-in-class concepts, practices, technologies and media. This person will possess strong strategic skills and be solutions oriented, proactively providing recommendations and a point of view.

Working closely with a talented team, the new director must be an approachable, hands-on, and collaborative influencer. Demonstrating exceptional integrity, interpersonal and leadership skills, the ideal candidate can transition easily from high level strategy discussions as a member of the executive team to creative brainstorming and tactical discussions with the program staff or the development team. The ideal candidate will effectively build the trust necessary to influence and advise JFS’s senior leadership across the marketing and communications spectrum.

Proven managerial skills such as hiring, supporting, and motivating staff, managing consultants and vendors, resourceful and cost-effective budgeting, and balancing multiple priorities are essential.

Qualifications

Candidates should have a minimum of ten years of experience in designing and managing successful, mission-driven communications programs with a strong emphasis on leveraging communications for marketing and fundraising purposes. 

Outstanding written, editing, and interpersonal skills are essential for the role.  Candidates should have a demonstrated track record of defining, positioning, differentiating, and building strong brands.  A deep commitment to and knowledge of both traditional and new media is required.

Knowledge of the local Jewish community and a deep understanding of Jewish culture is preferred.

The salary range for this position is $103,000 – $115,000.

To Be Considered

Please submit your resume and cover letter expressing your interest in the position and fit for the role via the Become a Candidate button. Letters may be addressed to Sarah Meyer.

Director of Marketing and CommunicationsJewish Family ServiceSeattle, WA

Jewish Family Service EEO Statement

Jewish Family Service is committed to ensuring equal opportunity and participation of its volunteers, employees, and applicants for employment consistent with applicable federal, state, and local laws. The agency’s policy is to accord each employee, volunteer, and applicant for employment equal treatment with respect to all terms, conditions and privileges of employment, including recruitment, selection placement and opportunities for advancement.

The search for a Director of Marketing and Communications is being assisted by a team from GoodCitizen: 

Sarah Meyer
Vice President
Direct: 206.792.4221
sarah@goodcitizen.com

Celene Haque
Senior Associate
Direct: 206.462.6189
celene@goodcitizen.com