Senior People Operations Manager

The Susan Thompson Buffett FoundationRemote (US)

We are no longer accepting applications for this position.

About The Susan Thompson Buffett Foundation

The Susan Thompson Buffett Foundation (STBF) is a private grant-making Foundation with a U.S. home office in Omaha, Nebraska, and a global office in Kigali, Rwanda. With annual spending of almost one billion, it is one of the largest private foundations in the U.S. The Foundation is unusual for donors of such size as it has only two main areas of grant making: 1) supporting efforts to reduce unintended pregnancy and ensure access to safe abortion for women in the U.S. and around the world and 2) to enable low-income students in Nebraska to attend and succeed in college. The Foundation currently employs over 60 staff across the United States and Kigali, Rwanda. 

The Opportunity

The Senior People Operations Manager (SPOM) will be the first role of its kind to exist in the Foundation. Reporting to the Vice President, Organizational Effectiveness & People Operations, The SPOM will work in close partnership with the Vice President to develop, revise, and implement progressive, scalable, and inclusive global HR systems, structures, and processes aligned with the Foundation’s mission, strategy, and values. This will be a true generalist role standing up an HR function that does not currently exist. Providing daily business partnership, guidance, coaching, and support to US and Rwanda management and employees on all aspects of the people operations function.

This role will be part of the Foundation Operations Team, currently a six-person team consisting of People Operations, Organizational Effectiveness, Finance, Accounting, Payroll, IT and General Business Operations.  The Operations Team is a central, cross cutting unit intersecting every facet and team within the Foundation.

The Foundation is intent on safeguarding the values Mrs. Buffett lived by: respect, integrity, authenticity, humility, compassion, kindness, humor, curiosity, and, most importantly, love for humanity the SPOM will need to have a genuine understanding of, and appreciation for, the significance of these values and aspirations and how they are operationalized in the work the Foundation undertakes.  Finally, the candidate will need to be aligned with the Foundation’s progressive values, including unambiguous support for individual’s reproductive freedom.

Key Responsibilities:

  • Employee Relations: Work with managers and employees to address various types of employee relations issues, fairly representing all interests and recommending appropriate solutions. Oversee employee disciplinary meetings and terminations. Work with legal partners on employee relations issues, when appropriate.
  • Performance Management: In partnership with the Vice President create STBF’s first global employee performance management program (goal setting, 360 review, peer review, and performance review). Manage the annual performance review process. Develop and conduct employee and management performance review training. Provide guidance and support to management on the performance management tasks including addressing employee performance deficiencies.
  • Systems and Structures: Partner with the VP to identify and develop needed human resources systems, structures and processes to achieve the desired Foundation outcomes. Ensure the Foundation policy guide is regularly updated to reflect current STBF policies and is legally compliant.
  • Change Management: Implement and lead change initiatives for rapidly growing and evolving Foundation. Manage internal training programs and partnerships with external training vendors.
  • Benefits: Understand and translate all benefit plans and coverage. Facilitate annual open enrollment and respond to ongoing employee benefit questions.
  • Collaboration & Relationship Building: Builds effective relationships with staff and management by facilitating open, transparent, inclusive, and collaborative communications where diverse viewpoints are encouraged and valued.
  • Communications: Assist in drafting staff communication and announcements.
  • DEI: Collaborate with the VP and DEI Strategy Lead to create equitable and inclusive systems, structures and processes aligned with STBF’s mission and culture agreements. Model and coach management in equitable decision making and inclusive behaviors and actions.
  • HR Technology and Metrics: Leverage Gusto HRIS for staff programs, analytics, insights, and management reporting.
  • Navigate Power Dynamics: Utilize good judgement and awareness to leverage internal and external stakeholders at all levels. Exercise the utmost diplomacy and tact. Understand how to get things done both through formal channels and informal networks. Able to pivot and signal as appropriate to the impacted stakeholders. Understands the need to “manage up”.
  • Compliance: Ensure STBF is compliant with federal, state, and local employment laws and regulations for all locations in which we have staff across the United States.
  • Project Management: Regularly design, manage, and execute projects of varying levels of complexity.


Candidates Must Meet the Following Qualifications to be Considered

  • Bachelor’s degree in Human Resources, Operations, Business or related field – or equivalent experience
  • Successful candidate will have 6+ years of comprehensive generalist HR or people operations experience covering all aspects of the employee life cycle.
  • Multi-country people operations experience with US and a preference for the Global South is plus.
  • Although this is an individual contributor role, people management experience is a plus.

Ideal Candidate

  • Demonstrated experience creating systems, developing, revising and implementing progressive people operations strategies employee programs, policies, and processes spanning the employee life cycle for an inclusive, evolving, and mission driven organization.
  • Well-developed writing and presentation skills, specifically for a company-wide audience at all levels.
  • Impeccable sense of discretion, sensitivity, and confidentiality. Demonstrated ability to listen, analyze and inform appropriately while maintaining the required sensibilities in handling confidential information.
  • Exceptional consultative, change management, coaching, mentoring, negotiation, and influencing skills.
  • Strong verbal and written communication and presentation skills to interact effectively with employees at all levels of the organization.
  • Knowledge of U.S. national, state, and local employment regulations pertaining to all aspects of the employee life cycle from talent acquisition through separation. Rwanda employment law experience is a benefit but not required.
  • Demonstrated experience managing complex employee relations in a fair and equitable manner, consistent with organization values.
  • Record of resolving complex problems in an optimal manner requiring creativity, curiosity, discipline, and resourcefulness.
  • Strong change management skills to effectively design, socialize, and execute human resources strategies, programs, policies, and processes to optimally manage organizational change.
  • Excellent project management skills by creating accurate plans and delivering on commitments on or before schedule.
  • Proficient navigating and implementing HR Systems and Microsoft Office Suite or related software. Strong people analytics and management reporting skills are a plus.

Salary and Location

The salary range for this position starts at $178,000. The Foundation has a generous and robust benefit package.

This is a fully remote position with occasional travel within the U.S. and potentially Rwanda. Due to benefits limitations, the Foundation is unable to employ residents of Alaska, Montana, Hawaii or Wyoming. 

Susan Thompson Buffet Foundation’s Inclusion Statement

We are committed to creating a workplace where employees thrive both personally and professionally. This includes not only creating a diverse team where everyone feels represented, respected, and included, but also embedding these values across our work and practices. All applicants who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.

To Be Considered

Please submit your resume and cover letter expressing your interest in the position and fit for the role via the “Become a Candidate” button here. Letters may be addressed to Jailan Adly. 

We are no longer accepting applications for this role.

GoodCitizen has been exclusively retained by Susan T. Buffet Foundation to lead this search. For questions, please contact:

Jailan Adly
Managing Director
Direct: 202.993.7976

Cody McCarthy
Engagement Manager
Direct: 206.309.5591

Tonisha Idowu
Senior Associate
Direct: 202.753.9075

Senior People Operations ManagerThe Susan Thompson Buffett Foundation Remote (US)